Read what our clients think about our service.
(Dandenong Store)
Hello Dale
It is now just on three weeks since I purchased the Pioneer DVD Player DV-LX50 and during that time I have had time to evaluate it after a period of "Running in" the unit - and its fair to say that I am satisfied with its performance which is in accordance with your recommendation.
This is just a quick note to express my appreciation for the assistance you gave me in helping me to choose the Pioneer which we discussed on Monday 30th. March, which eventuated with me phoning in a deposit after returning home to give further consideration to the matter - and then returning on the following Wednesday to finalise the purchase with David Walsh.
The main purpose in writing is to express my appreciation of the technical expertise that you exhibited together with an apparent honesty in suggesting other alternative brand products for consideration. I have been a member of the Melbourne Audio Club for 30 odd years which doesn't necessarily make me a Hi Fi expert but has given me the ability to appreciate the kind of service that you presented to me.
Thank You
William (Bill) Gillespie of The Patch in the Dandenongs
(Prahran Store)
Dear Michael,
A quick note to thank yourself, Jim and Tung for all of your assistance in "settling in" the screens and hardware, as well as programming my home for operation. Your approach to "coaching" me was most appreciated and I am now comfortable with the operation of all the products I had installed.
With kind regards,
Calleb Neygen
(Online Customer)
Hi Marc,
it all looks good - thanks for the excellent service.
Richard Gower
(Dandenong Store)
Thank you so much to the Dandenong “Just Klapp” team especially David Walsh, for making our purchase of a home entertainment system a painless and enjoyable experience. The quality, price and value was excellent. Your customer support is extremely professional before, during and after installation. Your products are simple and intuitive even for first time users.
Thankyou again for all your help and support. We will definitely be referring you more business.
Mark and Debbie Welsh (Berwick)
(Dandenong Store)
To David & Chris,
Charlie and I would like to thanks you for your after sales service. You have both been very helpful and polite when we have called upon you. We have highly recommended you to friends for great service, not to mention great products.
Thank you,
Josie & Charlie Accetta
(Prahran Store)
Attn: Human Resources Manager
I would like to acknowledge the excellent ongoing personal support service I have received from Conrad at the Just Klapp Windsor (Prahran) store.
Since purchasing a NAD M5 CD/SACD player from Just Klapp in June 2007, I have had to return it for repairs on three seperate occasions, in two years. The most recent being in February of this year. In no way do I hold Just Klapp responsible for this. On the contrary, I cannot praise highly enough the support that Conrad provided me over this time. Ultimately his advice and unstinting assistance paid off as Audio Products Group have replaced the unit with a new one.
Conrad's unfailing courteous manner, his professional advice and his support do your company proud. It is a rare occurance to find somebody who is prepared to offer such a high level of customer support. I would like it placed on record my deep appreciation for his work in assiting to resolve this matter is a most satisfactory way.
Yours Faithfully,
Graeme Guy
(Prahran Store)
Mark, You definitely have an order coming for 17 speakers as your price is competitive.
By the way your Management would be very pleased to know that you have been far and away the most prompt of all the people I have communicated to in responding to my requests for prices,and you have also demonstrated the most superior product knowlege and been very easy and reassuring to deal with.
Others who remain nameless ,just don`t seem to have the product knowlege,and add confusion and frustration to the exercise by trying to suggest that I buy something else, ostensibly because it is better quality or value, but more likely because they are not competitive on what I want;don`t stock what I want; or make a better margin from alternatives.
Well done on your part. You have represented your company with great credit.
Rgds
Barry Alty
Contact Just Klapp® today on 1300 668 398 for an obligation free in-home consultation
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